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The Baltimore City Health Department has declared a Winter Shelter Status alert for Saturday, January 13 to Friday, January 19. Find additional information on winter shelter status and resources here.
our definition: how we are doing + how we can do better
There are four key components to our work to ensure the best possible care:
We work to constantly make sure the people we serve receive the highest possible quality care, when they need it. We do this by...
We call this work "performance improvement." Or just simply, PI.
We have 3 themes for our PI work in 2017— and within each of these themes, we have 3 goals...
Twice a year, we conduct a client experience survey to gauge and improve client experience here at Health Care for the Homeless—and we publish all those results right here.