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Quality + Performance Improvement

qual·i·ty

/ˈkwälədē/

noun

our definition: how we are doing + how we can do better


4 key components

There are four key components to our work to ensure the best possible care:

  • health informatics: equipping staff to capture and use integrated clinical and administrative data to inform delivery of care
  • population health: caring for our clients in ways that also help prevent disease and prioritize those with chronic conditions
  • compliance: ensuring that we meet—and exceed—all standards for safe and effective care
  • performance improvement: monitoring, evaluating and improving—objectively and continuously—the quality of all that we do

PI goals for 2017

We work to constantly make sure the people we serve receive the highest possible quality care, when they need it. We do this by...

  • constantly assessing the quality of the care we deliver
  • constantly assessing client access to that care
  • constantly adjusting to do better

We call this work "performance improvement." Or just simply, PI.

We have 3 themes for our PI work in 2017— and within each of these themes, we have 3 goals...


Client experience survey

Twice a year, we conduct a client experience survey to gauge and improve client experience here at Health Care for the Homeless—and we publish all those results right here