Masks are still required in all Health Care for the Homeless clinics and other health care buildings. Find COVID-19 updates here.

X
Break down barriers and make friends

01.27.20

Like many of us, Debbie Sostman has struggled with what to do when she sees people sleeping on the street. Before volunteering, she felt disconnected and unsure of how to help.

“I think a lot of us are aware of the work that needs to be done in Baltimore, and we feel this huge weight on our chest,” Debbie reflects. “For me, the way to lift that weight is to further engage.”

Twice a year, volunteers like Debbie help hundreds of clients to fill out surveys about their experiences. These surveys let us know how we’re doing as an agency—and where we need to improve. By surveying, volunteers also directly connect with people with the lived experience of homelessness.

When Debbie offered the first person a survey in our Fallsway lobby, she got more than a simple yes. She had a conversation that left both of them laughing until they cried.

“The client was so funny. And told me she hadn’t had fun like this in so long,” Debbie says. “To have a moment like that with a stranger helped me cross so many perceived boundaries. After a few visits, I’m making friends here. I recognize faces and people know my name.”

Debbie adds, “I wish everyone could have an experience like this. It means a lot to come here and see people face to face, listen to their stories and care for their wellbeing.”


See the results of the survey and Debbie’s volunteer work here

More Recent News


04.27.22

"Are we meeting clients with what they need, when, where and how they need it?” These are the central questions guiding Chief Quality Officer Tolu Thomas, MSN, RN.

2222
04.27.22

Stress. Fatigue. Depression. Burnout. You’ve likely been there.

2221
04.25.22

Dental Director Parita Patel shares the journey to full adult dental Medicaid coverage in Maryland.

2220
04.25.22

At the start of this year, Chief Medical Officer Dr. Adrienne Trustman let staff know that she would be stepping down from her position, but not leaving Health Care for the Homeless. In this Q&A, Adrienne reflects on her upcoming transition back to being a full-time doctor.

2219

View All News