The Mayor’s Office of Homeless Services has declared a winter shelter declaration for Thurs., 12/4 at 4PM through Mon., 12/08 at 9AM. Call 443-984-9540 by 9PM to connect with shelter. Get more info here.

Strategic plans guide our budgets and drive our investments. 

We created our strategic planning process through the lens of our core values and racial equity and inclusion principles.

In every step of the process we worked to center the voices of the people most affected by the work of the agency: clients and staff.

Strategic Plan 2022-2025

Three Strategic Goals 

We will provide consistently excellent care for clients when & how they want it. 

  • Be racially equitable and inclusive
  • Offer a consistent, positive client experience wherever we provide care
  • Design services and systems that meet client demand
  • Address root causes of homelessness 

We have a positive work environment where staff are valued, connected & can grow. 

  • Create an anti-racist culture
  • Design a healthy workplace
  • Adapt to meet workforce demands

We build the systems and tools necessary for quality, consistency and agility. 

  • Make infrastructure, tools and data easy to navigate
  • Develop transparent systems and processes
  • Foster shared accountability for sustainable business practices