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Knowing how we're doing is key to getting better at what we do.
At Health Care for the Homeless we maintain a performance improvement program that objectively and continuously monitors, evaluates and improves the quality of our work. This program includes systems to:
Everybody deserves excellent health care, no matter where they sleep at night. Our performance improvement work helps to ensure that we provide excellent care to everyone we serve.
The success of our performance improvement program requires collaboration among staff, leadership and clients across all Health Care for the Homeless teams and sites to improve the health of our clients and the quality of our care.
This program is guided by a Performance Improvement Committee that annually identifies goals and updates our Performance Improvement Plan. Our six goals for 2016 are:
We have identified more than 30 quality measures across all of our disciplines to ensure that our clients receive high-quality care.