Strategic Plan 2022-2025

We will provide consistently excellent care for clients when & how they want it. 

  • Be racially equitable and inclusive
  • Offer a consistent, positive client experience wherever we provide care
  • Design services and systems that meet client demand
  • Address root causes of homelessness 

We have a positive work environment where staff are valued, connected & can grow. 

  • Create an anti-racist culture
  • Design a healthy workplace
  • Adapt to meet workforce demands

We build the systems and tools necessary for quality, consistency and agility. 

  • Make infrastructure, tools and data easy to navigate
  • Develop transparent systems and processes
  • Foster shared accountability for sustainable business practices