When you first meet Kara Demindes, you’re struck by her unshakable resolve. Born at just 24 weeks, Kara spent the first nine months of her life in the hospital, fighting to survive. “I held on,” she says. “And I’m still holding on today.”
Our 421 Fallsway clinic is OPEN. People without homes can get in-person care starting at 7:30 a.m. Monday through Friday or call 410-837-5533. Everyone entering will be screened for a fever. Learn more about our COVID-19 response here.
Performance Improvement Project Archive
2018 Performance Improvement Projects
- Diabetes Management: 73% of diabetic clients’ most recent HgbA1c will be 9.0% or less by December 2018 (2017 rate = 65%)
- Colorectal Cancer Screening: By December 2018, 50% of eligible medical clients will have an up-to-date colorectal cancer screening(2017 rate = 42%)
- Cervical Cancer Screening: By December 2018, 60% of eligible medical clients will have an up-to-date cervical cancer screening (2017 rate = 44%)
- Behavioral Health: By December 2018, the average client score upon 3rd assessment will decrease from the 1st assessment by 25% for anxiety and increase by 25% for coping (2017 rate = 14% & 3%)
- Immunizations: By March 31, 2018, 45% of eligible clients will have documentation of flu vaccine administration (2017 rate = 27%)
- Missed Appointments: By December 2018, the organization will have a missed appointment rate at or below 25% (2017 rate = 31%)
- Client Experience: By December 2018, the organization will improve its client satisfaction with reaching a provider when the clinic is closed to 4.0 on a 1-5 scale (Nov 2017 score = 3.3)
Past Client Experience Survey Results