Performance Improvement

What is Performance Improvement (PI)?

• The continuous process of:
  • assessing the quality and equity of the care we deliver
  • assessing client access to that care
  • adjusting to do better
• A systems approach, not a personnel approach
  • Nothing changes unless our ways of working and ways of thinking change
  • Failures are rarely a "person" issue and more often a "system" issue
  • PI is baked into everything we do
• Data-driven
  • We use data as a driver for improvement and a way to tell us how we're doing
  • Data helps us see what's really happening, not what we think is happening - because our common sense isn't always correct
  • Data allows us to target our work towards things that make real, lasting change

How can you get involved?

• Keep an eye on the resources below to see how we're doing PI at HCH
• Take a look at our PI tools below
• If you see a problem, ask us for help to fix it! 

See how we're implementing PI at HCH:

PI Meeting Minutes | Quality Tab Training Videos

PI Tools:

PDSA Worksheet | Cause and Effect (Fishbone) Diagram | QI Project Measures Worksheet | Ideas for Change Worksheet | Project Charter Template

2026 Performance Improvement Goals

Questions about our Performance Improvement work?

Contact Lisa Hoffmann, Director of Quality Improvement