It’s been a whirlwind year for our new Senior Director of Practice Operations, but if anyone can keep pace it’s Mona Hadley. After stepping into the Director role last June, Mona seamlessly transitioned to Senior Director of Practice Operations this spring. Her bright energy has helped guide Practice Operations through staff changes, departmental restructuring, and the impacts of the global pandemic. With more change in store for 2022, what better time for a quick catch-up?