A Code Red Extreme Heat Alert has been issued from Wednesday, July 17 to Monday, July 22. Cooling centers around the city will be open from 11 a.m. – 7 p.m. Find more information about these centers here.

X
How can I help?

05.02.19

Julia Felton gives a window into her work at the front desk.

Q: What do you do at Health Care for the Homeless?
As a Client Access Associate, my job is to find out what people need, register them and direct them to care. We see 100 to 200 clients on a normal day at the downtown clinic. I also help set the tone. If I came to an organization and I was ignored or disrespected, I wouldn’t come back. I have the chance to make sure clients have a healthy experience.

Q: What does it take to be successful at your job? 
Compassion. Empathy. I’m motivated by the people we serve. I’ve been in a situation where my children and I have been homeless. I was never on the street, but I can relate. I want to see people become housed, healthy and mentally stable. I look forward to clients who come back and say, “You helped me a lot,” or “This is a better day.”

Q: What is rewarding about your job? 
People come in feeling hopeless, helpless and emotionally distraught. I try to stay calm and build a good rapport. There was a client who used to yell at me every morning, and I’d just say “Hello.” Then one day he said “Good morning” instead. I was ecstatic! Later, he told me that he lost his housing after he got hurt and couldn’t play football anymore. He went from a man who used to yell at me to a man who wanted to sit and have a conversation. It was very touching.
 


Interested in joining a team that values dignity and authenticity?

Look at open positions here.

More Recent News


07.15.19

Grab your most colorful socks and join us on Saturday, November 2 for our annual Rock Your Socks 5K. Together, we’ll cruise around Lake Montebello, rock out to great music and grab some delicious donuts—all to raise money to help kids without homes get the care they deserve.

1553
06.24.19

Imagine having to face the sticky humidity without a safe, private and clean place to shower. For our neighbors without homes, this is the reality. But, Generosity Global is changing that. 

1547
06.14.19

Eight brave staff members presented ideas during the Innovation Challenge...See who won and what great ideas will be coming to a clinic near you!

1544
06.11.19

Most of you know that naloxone is a low-barrier and effective way to prevent someone from dying from an opioid overdose. Maybe you even carry it with you in case you’re able to help someone you see in need of help.

Over the last few years, Maryland has made some critical moves to prevent opioid overdose deaths and to put naloxone in the hands of more people:

1541

View All News