How can I help?

05.02.19

Julia Felton gives a window into her work at the front desk.

Q: What do you do at Health Care for the Homeless?
As a Client Access Associate, my job is to find out what people need, register them and direct them to care. We see 100 to 200 clients on a normal day at the downtown clinic. I also help set the tone. If I came to an organization and I was ignored or disrespected, I wouldn’t come back. I have the chance to make sure clients have a healthy experience.

Q: What does it take to be successful at your job? 
Compassion. Empathy. I’m motivated by the people we serve. I’ve been in a situation where my children and I have been homeless. I was never on the street, but I can relate. I want to see people become housed, healthy and mentally stable. I look forward to clients who come back and say, “You helped me a lot,” or “This is a better day.”

Q: What is rewarding about your job? 
People come in feeling hopeless, helpless and emotionally distraught. I try to stay calm and build a good rapport. There was a client who used to yell at me every morning, and I’d just say “Hello.” Then one day he said “Good morning” instead. I was ecstatic! Later, he told me that he lost his housing after he got hurt and couldn’t play football anymore. He went from a man who used to yell at me to a man who wanted to sit and have a conversation. It was very touching.
 


Interested in joining a team that values dignity and authenticity?

Look at open positions here.

More Recent News


06.14.22

Say hello to the agency’s inaugural Director of Client Access, Muhammed Mamman, MBA, MHA! Prior to joining us in May, Muhammed spent 14 years improving health care delivery across Maryland. His warm personality and passion for improving client health are a welcome addition as a leader of this new department. 

2235
06.02.22

Also celebrated as Freedom Day, Independence Day, Jubilee Day, Liberation Day and Emancipation Day, June 19 marks the day in 1865 when enslaved people in Galveston, Texas were informed of the Emancipation Proclamation, which had been issued two years earlier by President Lincoln. See ways to recognize and celebrate Juneteenth this year!

2233
05.31.22

June 1 marks the start of the 53rd anniversary of Pride Month! Below are a few ways you can commemorate Pride this year. 

2232
05.24.22

Fast Fact: Since January, nine staff members have ventured into new roles at the agency. See who they are and what they are looking forward to most! 


Marc Bowman, MSW—Volunteer Manager (April 11, 2022)

Previously Disability Assistance Outreach Specialist

2228

View All News