Just how accessible are we to our clients?

09.15.16

A few weeks back we brought you the first of what will be monthly quality data-and-story packages. Now we bring you the first access data-and-story package. The access data we share with you each month will give a glimpse into how we measure the accessibility of our care and services, where we're doing well and where we need greater focus—and what we're doing to improve. This month: the 3rd next available appointment rate for adult medicine.

More Recent News


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04.23.25

Follow a “Day in the life” of Director of Public Policy Joanna Diamond, during the 2025 Maryland General Assembly.

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A light-skinned man with a beard is wearing a backpack and smiling outside
04.22.25

After a year and a half providing care in our adult medical clinic at Fallsway, Jimmy Miller is moving into a newly created Director of Outreach Services role. In this brand-new role, he’ll oversee outreach, mobile clinic and street medicine. Jimmy brings both a keen passion for outreach-based care and years of direct experience building and leading street medicine teams.

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Photo of a woman with black framed glasses, wearing a black jacket and white top
04.14.25

Meet our new Director of Practice Operations Kiana Johnson! Kiana may be a familiar face – she held the roles of Client Service Manager and Practice Manager at Health Care for the Homeless from August 2020 to October 2022. A Baltimore native with more than eight years of experience in health care operations, Kiana will oversee registration, benefits enrollment and dental coordination in her new role. Learn more about her priorities and passions below.

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Profile picture of a man in navy blue, standing against a cream colored wall
03.31.25

We couldn’t be happier to welcome back Erick Torres, RN to the agency as our new Director of Nursing. Erick earned his Bachelor’s of Science in Nursing at Miami Dade College and brings six years of nursing and nurse management experience. A true team player, Erick’s years in our Pediatric & Family Clinic demonstrated his enthusiasm for the work, easy rapport building with clients and passion for collaboration. Get to know him in this Q&A.

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Phone: 410-837-5533

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