Same Staff, New Roles!
Fast Fact: Since January, nine staff members have ventured into new roles at the agency. See who they are and what they are looking forward to most!
Marc Bowman, MSW—Volunteer Manager (April 11, 2022)
Previously Disability Assistance Outreach Specialist
"First, what I like most is having the opportunity to work closely with other depts throughout the agency and cultivating working relationships for serving and empowering the Health Care for the Homeless client population. Secondly, I so appreciate the creativity of recruiting and onboarding volunteers from church organizations, Black-owned businesses and various community organizations throughout the city of Baltimore.Thirdly, I am thankful to have the opportunity to recruit clinical learners from HBCU’s and other mainline colleges and universities so they can learn about the importance of helping to heal those most vulnerable in our society and for them to become ambassadors for helping to heal the community as a whole."
Danielle Brodie —Community Health Worker (April 25, 2022)
Previously Client Service Representative
"For this new role, I like the independence. I’m also looking forward to working with the clients more on a one-on-one basis. I also enjoy working with everyone on the team."
Julia Davis, RN—Fallsway Nurse Manager (January 1, 2022)
Previously Lead RN
"I'm excited to be able to support our AMAZING nurses in a broader capacity. Health Care for the Homeless nurses are rock stars. My goal as manager is to take good care of them so they can continue taking good care of our clients."
Tara Dorsey—Compliance and Quality Specialist (February 14, 2022)
Previously Client Service Representative
“I really like that I am able to collaborate across departments and that the mission is evident and very visible throughout our agency. I look forward to working with everyone as we strive to prevent and end homelessness!”!
Nairoby Fernandez—Call Center Specialist (February 14, 2022)
Previously Benefits Eligibility Specialist
Margaret Flanagan, LMSW—Senior Director of Quality Assurance (February 28, 2022)
Previously Director of Compliance
"The people! The QA team has so many dedicated, caring, and qualified professionals working hard to ensure the safety and quality of our systems and work. Compliance and quality have always been two sides of the coin – so in this new role it’s exciting to have them integrated! And our work this year on equity, transparency and engaging staff in quality work is really exciting."
Mona Hadley —Senior Director of Practice Operations (February 28, 2022)
Previously Director of Practice Operations
"I like to see how teams and departments collaborate for the benefits of the client. I've seen the client experience from several levels; my favorite moments are the times when cohesive client care shines through. I appreciate the amount of work that goes into EACH experience, and am grateful to have a team who are passionate about our clients. I look forward to implementing NEW and INNOVATIVE ideas and strategies that will improve customer service, client access, and staff retention. This means trainings, team-building exercises, and increased opportunities to truly involve clients in the workflow process; what do they want to see that couples with what we need to see? These measures will prove beneficial and long-lasting."
Kiana Johnson—Practice Manager, West Baltimore (April 25, 2022)
Previously Client Service Manager, Fallsway
"As a Practice Manager for our West Baltimore location I am excited to have the opportunity to learn and grow with the agency. To become more knowledgeable and stronger as a leader to obtain the compacity to make a difference in the many communities within Baltimore City"
Malcolm Williams, LCSW-C—Senior Client Relations Manager (January 1, 2022)
Previously Client Relations Coordinator
"I am genuinely excited about my new position as Senior Client Relations Manager and the in-depth work that will come with it. I am looking forward to revolutionizing how we work alongside clients and transforming the Client Relations program into a machine that will change the organization's direction. Authentic client involvement in agency work is imperative in truly changing the people's lives who walk through our doors."
More Recent News
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Spend the day with our Fallsway Dental Team and get a behind-the-scenes look at a busy day of cleanings, fillings, dentures and everything in between. Meet the dedicated staff helping clients access the treatment they need while building lasting relationships and healthier smiles.