Telehealth opens new doors to care

07.23.20

Have you made any changes during the pandemic that you’ll carry forward? For us, providing care over the phone to clients like Antonio Barnes has been a major breakthrough.

Before COVID-19, Antonio was a regular at our Medication Assisted Treatment (MAT) group where he looked forward to therapy, Suboxone and peer support in facing over 20 years of depression and substance use.

“When MAT shut down, I was like, ‘WOW, I really miss the group,’” Antonio says. “But I had my Suboxone and my other medications. And two weeks later I got a call about telehealth. We didn’t miss a beat.”

Jan Ferdous, LCSW-C, Director of Behavioral Health and Antonio’s therapist agrees. “We rolled right into it. At a time when depression and anxiety are high, I can’t imagine clients being without support from providers they trust.”

As the pandemic continues, we’re learning that telehealth is more than just a good public health practice; it’s an issue of racial and economic justice.

People who can’t afford internet, unlimited data or a car get cut off from the health services and information they need. Outsized risk of chronic conditions like high blood pressure make low-barrier care even more pressing for people of color.

For Antonio, care by phone is a lifeline.

“COVID-19 is really challenging. I call three times a week just to talk to someone who has a plan,” he says.

Antonio has telehealth phone appointments for therapy, psychiatry and medical care. His team of providers talk him through anxieties around COVID-19, managing high blood pressure, substance use recovery and when to ask family for help.

“Every month is getting better,” Antonio adds. “The staff give me the tools to be strong on my own, and everyone is working on one accord to make sure I’m okay.”


Learn more about why telehealth should be permanent

More Recent News


10.26.20

What does everyday housing discrimination sound like? And how does it impact us at the community level? Chief Behavioral Health Officer Lawanda Williams reflects on these questions and more.

1905
10.26.20

Some have asked if a strategic commitment to racial equity is a departure from our mission. I last fielded inquiries like this three years ago when the agency pledged to build housing for those we serve. The questions are interrelated, the answers the same: Racial equity, like affordable housing, is a fulfillment of our mission. We’ll never end homelessness without achieving both.

1902
10.26.20

Even before COVID-19, the families served by Baltimore City Public Schools had to contend with their children lacking even the most basic protections, like heat and air conditioning. In this deeply underfunded district, where 77% of students are Black, virtual learning hits families without stable homes hardest.

1901
10.01.20

By Kevin Lindamood, President & CEO

I don’t want to return to the world that we knew before COVID-19.

I can’t turn away from what this pandemic has revealed about us: White Americans benefit at the cost of everyone else. It is plain to see in the number of Black lives lost to poverty and homelessness.

Will you join me in solving this societal disgrace?

1898

View All News