Performance Improvement

Goal One of our 2022-2026 Strategic Plan:  We provide consistently excellent care for clients when & how they want it.

Performance improvement (PI) is key to achieving this goal. PI includes continuously: 

  • assessing the quality of the care we deliver
  • assessing client access to that care
  • adjusting to do better

Use these resources to stay up to date on all things PI.

2022 PI Goals I PI Project Archive I Client Experience Survey I Clinical Quality Benchmarks I PI Tools and Resources

2022 Goals

Progress So Far

Disparities Dashboard Data


Client perspectives are central to setting our goals. 

Launching in July, we'll have a new way to get more real-time client feedback through post-visit surveys. Read more about the change!

Client Experience Survey Results: Fall 2021

Read the full report


Find past results here.

PI Tools and Resources

Click on the links below to explore tools and resources: 



Questions about our Performance Improvement work? Contact Tracy Russell, Director of Performance Improvement