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Performance Improvement

We work to continuously make sure the people we serve receive the highest possible quality care, when they need it. 

We call this work "performance improvement." Or just simply, PI, which includes continuously: 

  • assessing the quality of the care we deliver
  • assessing client access to that care
  • adjusting to do better

Use these resources to stay up to date on all things PI.

Monthly dashboard I 2019 PI Goals I 2018 PI Goals I Client Experience Survey I Clinical Quality Benchmarks I PI Tools and Resources

2019 PI Goals

We have eight PI goals in 2019...

  • Chronic disease management: Blood Pressure Control in Hypertensive Clients. By December 2019, 65% of Hypertensive Clients will have adequately controlled blood pressure (<140/90mmHg) at their most recent medical visit. 
  • Preventive care: Weight Screening and Counseling. By December 2019, 75% of adults and 70% of children will have a documented BMI, counseling and/or follow-up plan.
  • Behavioral health: Depression Remission. By December 2019, 10% of adults diagnosed with major depression or dysthymia who scored positively on an initial PHQ-9 (>9) will demonstrate remission at 6 months (PHQ <5).
  • Infectious Disease: Flu Immunization. By March 31, 2019, 45% of eligible clients will have documentation of flu vaccine administration.
  • Oral Health: Pediatric Dental Varnish. By December 2019, 50% of eligible pediatric clients will have received fluoride varnish applications.
  • Provider Communication: By December 2019, 83% of clients will respond “always” on Client Experience Survey questions relating to good provider communication.
  • Incident Reporting: By December 2019, the proportion of incident reports in the following categories: near misses, treatment/diagnostic/procedure related, or medication errors will increase to 25% of all reported incidents.
  • Missed Appointments: By December 2019, the organization will have a missed appointment rate at or below 20%.

Our clients' perspectives help us shape our goals. 

Client Experience Survey Results: Spring 2019

Read the full report

Click on the links below to see results for each of our sites

421 Fallsway I Yellow TeamWest Baltimore I Baltimore County

Find past results here.

PI Tools and Resources

Coming soon!

Questions about our Performance Improvement work? Contact Jen Tate, Director of Performance Improvement

We’re working to give 50% of kids dental varnishes—and healthy smiles.

Here's how we're meeting this goal