Performance Improvement

We work to continuously make sure the people we serve receive the highest possible quality care, when they need it.

Monthly dashboard I 2021 PI Goals I PI Project Archive I Client Experience Survey I Clinical Quality Benchmarks I PI Tools and Resources

We have six PI goals in 2021...

Clinical Goals

Preventive care: Mammogram Completion. By December 2020, 65% of women recommended to have a completed mammogram will have documentation of screening.
Behavioral health: Depression Remission: By December 31, 2021, 10% of adults diagnosed with major depression or dysthymia who scored positively on an initial PHQ9 (>9) will demonstrate remission between 5-7 months (PHQ <5)
Infectious Disease: Childhood immunization: By December 31, 2021, 50% of children 2 years of age will have recommended vaccines by their second birthday.

Social Determinants of Health Goals

Food Insecurity: By December 31, 2021, 90% of clients who answer yes to experiencing food insecurity OR transportation challenges on the PRAPARE tool will be connected to Case Management or Community Health Workers.

Clinical Operations

Referral Tracking: By December 31, 2021, 40% of referrals will be completed within 3 months of referral initiation.
Access: By December 31, 2021, the Agency will reduce disparities across departments and for clients with limited English proficiency to achieve an answer rate of 85%.