The winter shelter status is ACTIVE Saturday, February 16 through Tuesday, February 19 at 8 a.m. Extra shelter space will be available for single adults and families. Find more details here


Performance Improvement

We work to constantly make sure the people we serve receive the highest possible quality care, when they need it.

We do this by...

  • constantly assessing the quality of the care we deliver
  • constantly assessing client access to that care
  • constantly adjusting to do better

We call this work "performance improvement." Or just simply, PI.

We have seven PI areas in 2018...

  • Diabetes Management: 73% of diabetic clients’ most recent HgbA1c will be 9.0% or less by December 2018 (2017 rate = 65%)
  • Colorectal Cancer Screening: By December 2018, 50% of eligible medical clients will have an up-to-date colorectal cancer screening(2017 rate = 42%)
  • Cervical Cancer Screening: By December 2018, 60% of eligible medical clients will have an up-to-date cervical cancer screening (2017 rate = 44%)
  • Behavioral Health: By December 2018, the average client score upon 3rd assessment will decrease from the 1st assessment by 25% for anxiety and increase by 25% for coping (2017 rate = 14% & 3%)
  • Immunizations: By March 31, 2018, 45% of eligible clients will have documentation of flu vaccine administration (2017 rate = 27%)
  • Missed Appointments: By December 2018, the organization will have a missed appointment rate at or below 25% (2017 rate = 31%)
  • Client Experience: By December 2018, the organization will improve its client satisfaction with reaching a provider when the clinic is closed to 4.0 on a 1-5 scale (Nov 2017 score = 3.3)



Philisha fought for Gabby and Travis every day.

As the 90-day limit at a local shelter wound down, she agonized over keeping her family together and keeping a roof over her children’s heads. The possibility that she couldn’t do both was excruciating.

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