Performance Improvement
Goal One of our 2022-2026 Strategic Plan: We provide consistently excellent care for clients when & how they want it.
Performance improvement (PI) is key to achieving this goal. PI includes continuously:
- assessing the quality of the care we deliver
- assessing client access to that care
- adjusting to do better
Use these resources to stay up to date on all things PI.
2022 PI Goals I PI Project Archive I Client Experience Survey I Clinical Quality Benchmarks I PI Tools and Resources
2022 Goals
Client perspectives are central to setting our goals.
Launching in July, we'll have a new way to get more real-time client feedback through post-visit surveys. Read more about the change!
Client Experience Survey Results: Fall 2021
Find past results here.
PI Tools and Resources
Click on the links below to explore tools and resources:
Tools
Resources
Videos
Questions about our Performance Improvement work? Contact Tracy Russell, Director of Performance Improvement