Performance Improvement

We work to constantly make sure the people we serve receive the highest possible quality care, when they need it.

We do this by...

• constantly assessing the quality of the care we deliver
• constantly assessing client access to that care
• constantly adjusting to do better

We call this work "performance improvement." Or just simply, PI.

We have seven PI areas in 2018...

• Diabetes Management: 73% of diabetic clients’ most recent HgbA1c will be 9.0% or less by December 2018 (2017 rate = 65%)
• Colorectal Cancer Screening: By December 2018, 50% of eligible medical clients will have an up-to-date colorectal cancer screening(2017 rate = 42%)
• Cervical Cancer Screening: By December 2018, 60% of eligible medical clients will have an up-to-date cervical cancer screening (2017 rate = 44%)
• Behavioral Health: By December 2018, the average client score upon 3rd assessment will decrease from the 1st assessment by 25% for anxiety and increase by 25% for coping (2017 rate = 14% & 3%)
• Immunizations: By March 31, 2018, 45% of eligible clients will have documentation of flu vaccine administration (2017 rate = 27%)
• Missed Appointments: By December 2018, the organization will have a missed appointment rate at or below 25% (2017 rate = 31%)
• Client Experience: By December 2018, the organization will improve its client satisfaction with reaching a provider when the clinic is closed to 4.0 on a 1-5 scale (Nov 2017 score = 3.3)