Performance Improvement

We call this work "performance improvement." Or just simply, PI, which includes: 

• continuously assessing the quality of the care we deliver
• continuously assessing client access to that care
• continuously adjusting to do better

Use these resources to stay up to date on all things PI.

Monthly dashboard I 2019 PI Goals I 2018 PI Goals I Client Experience Survey I Clinical Quality Benchmarks I PI Tools and Resources

2019 PI Goals

We have eight PI goals in 2019...

• Chronic disease management: Blood Pressure Control in Hypertensive Clients. By December 2019, 65% of Hypertensive Clients will have adequately controlled blood pressure (<140/90mmHg) at their most recent medical visit. 
• Preventive care: Weight Screening and Counseling. By December 2019, 75% of adults and 70% of children will have a documented BMI, counseling and/or follow-up plan.
• Behavioral health: Depression Remission. By December 2019, 10% of adults diagnosed with major depression or dysthymia who scored positively on an initial PHQ-9 (>9) will demonstrate remission at 6 months (PHQ <5).
• Infectious Disease: Flu Immunization. By March 31, 2019, 45% of eligible clients will have documentation of flu vaccine administration.
• Oral Health: Pediatric Dental Varnish. By December 2019, 50% of eligible pediatric clients will have received fluoride varnish applications.
• Provider Communication: By December 2019, 83% of clients will respond “always” on Client Experience Survey questions relating to good provider communication.
• Incident Reporting: By December 2019, the proportion of incident reports in the following categories: near misses, treatment/diagnostic/procedure related, or medication errors will increase to 25% of all reported incidents.
• Missed Appointments: By December 2019, the organization will have a missed appointment rate at or below 20%.

Our clients' perspectives help us shape our goals. 

Client Experience Survey Results: Fall 2018

Read the full report

Click on the links below to see results for each of our sites

421 Fallsway I West Baltimore I Baltimore County

Find past results here.

PI Tools and Resources

Coming soon!

Questions about our Performance Improvement work? Contact Jen Tate, Director of Performance Improvement