Performance Improvement

We work to continuously make sure the people we serve receive the highest possible quality care, when they need it.

Monthly dashboard I 2020 PI Goals I 2019 PI Results │2018 PI Goals I Client Experience Survey I Clinical Quality Benchmarks I PI Tools and Resources

We have nine PI goals in 2020...

Clinical Goals

Preventive care: Mammogram Completion. By December 2020, 65% of women recommended to have a completed mammogram will have documentation of screening.
Behavioral health: Depression Screening, Treatment, & Remission. By August 2020, 85% of clients over 12 years of age will be screened for depression using a validated tool. By December 2020, 10% of adults diagnosed with major depression or dysthymia who scored positively on an initial PHQ-9 (>9) will demonstrate remission at 6 months (PHQ <5).
Infectious Disease: Flu Immunization. By March 31, 2020, 45% of eligible clients will have documentation of flu vaccine administration.

Population Health and Social Determinants of Health Goals

Medication Adherence: By December 2020, 80% of eligible clients will be screened for medication adherence barriers using a validated tool.
Food Insecurity: By December 2020, 90% of clients who identify as having food insecurity on the PREPARE tool will be connected to Case Management.

Client & Staff Engagement Goals

Provider Communication: By December 2020, 85% of clients will respond “always” on Client Experience Survey questions relating to good provider communication.
Joy in Work: By December 2020, the agency’s level of Joy in Work will improve by 20%.

Client Safety Goals

Medication Administration: By June 2020, Medication Errors will decrease by 20%.
Phone Access: By December 2020, 80% of calls will be answered by a human and 80% of voicemails will be returned within 1 business day.