Performance Improvement

Goal One of our 2022-2026 Strategic Plan:  We provide consistently excellent care for clients when & how they want it.

What is Performance Improvement (PI)?

  • The continuous process of:
    • assessing the quality and equity of the care we deliver
    • assessing client access to that care
    • adjusting to do better
  • A systems approach, not a personnel approach
    • Nothing changes unless our ways of working and ways of thinking change
    • Failures are rarely a "person" issue and more often a "system" issue
    • PI is baked into everything we do
  • Data-driven
    • We use data as a driver for improvement and a way to tell us how we're doing
    • Data helps us see what's really happening, not what we think is happening - because our common sense isn't always correct
    • Data allows us to target our work towards things that make real, lasting change

How can you get involved?

  • Keep an eye on the resources below to see how we're doing PI at HCH
  • Take a look at our PI tools below
  • Join one of our monthly meetings
  • If you see a problem, ask us for help to fix it! 

See how we're implementing PI at HCH:

PI Meeting Minutes | PI Project Archive I Client Experience Survey | Quality Tab Training Videos

NEW: Join us in our PI Communal OneNote!

The PI Communal OneNote has frequently asked questions about each goal, subcommittee meeting minutes, PDSA details, and more.

Access it here: OneNote

PI Tools:

PDSA Worksheet | Cause and Effect (Fishbone) Diagram | QI Project Measures Worksheet | Ideas for Change Worksheet | Project Charter Template

2024 Goals

2023 Final Progress

MEDSTATIX Client Experience Surveys

Surveys: Medical | Dental | Behavioral Health

Report Cards: Provider-Level Data | Department- and Site-Level Data

Questions about our Performance Improvement work? Contact Marie Stelmack, Quality Improvement Specialist or Lisa Hoffmann, Director of Quality Improvement

Copyright © 2024 Health Care for the Homeless.

All Rights Reserved.


421 Fallsway, Baltimore, MD 21202

Phone: 410-837-5533


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