Performance Improvement

Goal One of our 2022-2026 Strategic Plan:  We provide consistently excellent care for clients when & how they want it.

Performance improvement (PI) is key to achieving this goal. PI includes continuously: 

  • assessing the quality of the care we deliver
  • assessing client access to that care
  • adjusting to do better

Use these resources to stay up to date on all things PI.

2023 PI Goals I PI Project Archive I Client Experience Survey

2023 Goals

Progress So Far

2022 Disparities Dashboard Data

Client perspectives are central to setting our goals. 

Beginning in July 2022, we began to get more real-time client feedback through post-visit surveys. Read more about the change!

new in 2023: MEDSTATIX Monthly report cards

Available for staff viewing on the PI Meeting Minutes page

Find past results here.

Questions about our Performance Improvement work? Contact Lisa Hoffmann, Director of Quality Improvement

Copyright © 2023 Health Care for the Homeless.

All Rights Reserved.


421 Fallsway, Baltimore, MD 21202

Phone: 410-837-5533


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