Meet staff who took on new roles since January

Since January, more than 15 staff members have ventured into new roles at the agency. See who they are and what they are looking forward to most! 

Terry Bagley, MSW, CCHW—Case Manager, Housing Services (March 11, 2024)

Previously Community Health Worker

"The thing I am most excited about being a Case Manager is that I can now start my social work career. I have been a Community Health Worker for 4 years, and it was time for me to make a change after receiving my MSW. One thing I love about being a Case Manager for Connect is that I have my own list of clients who I get to assist regarding their housing or any social need they may come across. I get to support them but also push them to make healthy changes in their life." 

Nakia Bailey—Lead Program Assistant (May 13, 2024)

Previously Housing Services Program Assistant

"I’m thankful and excited about my new role. Looking forward to lead, assist, and learn together with such an amazing team." 

Ryan Barrows—Housing Program Manager (May 13, 2024)

Previously Case Manager (Housing Services)

“This is a great opportunity to showcase my skills and abilities all while working alongside an amazing team of individuals. I am transitioning from a case management role to the Housing Service Program Manager and beyond excited to start this new journey in life. Booker T. Washington said it best, 'Success is to be measured not so much by the position that one has reached in life as by the obstacles which he has overcome.'"

Jasmine Bennett—Community Health Worker (April 29, 2024)

Previously Housing Service Program Assistant and before that Client Service Representative

"In my new role, I'm particularly excited about the opportunity to contribute to innovative projects that push the boundaries of what's possible. With this shift, my scope has expanded to collaboration with a diverse team, and a greater focus on driving impactful outcomes."

Veronica Butler—Case Manager, Housing Services (April 22, 2024)

Previously Peer Advocate and Medical Assistant

"I started here as a Medical Assistant in 2015, Peer Advocate in 2019 and now in my current role as a Case Manager. Moving to a case manager has been nothing but exciting. I’m excited to add another layer of experience in human services. Serving in these three roles has prepared me to continue supporting my clients in obtaining and maintaining a better quality of life.”

Wynona China, MBA—Senior Director of Health Informatics 

Previously Director of Health Informatics

“I love what I do. I like working with data and I’m connected not only to the mission, but to the people I work with. As Senior Director of HI, my biggest goal with medical records is educating staff about what the team does. In health informatics, we will continue to build out a lot of trainings—Athena is ever changing!”

Carl Davis—Client Service Representative, Fallsway (January 1, 2024)

Previously Client Service Specialist, Baltimore County

Courtney Hunt, RN—Fallsway Nurse Manager (February 12, 2024)

Previously Registered Nurse

"What excites me about my new role as Fallsway Nurse Manager is the flexibility to multitask and pivot to whatever area of the clinic needs attention at any given time. There is always a new challenge, and I love the dynamic responsibilities of the role. Each day is different from the last! I am also looking forward to empowering our nurses to practice to their full professional scope by working with Leadership to expand the reach of nursing visits and standing order sets for nurses. With increased nursing independence, we can serve our clients more efficiently and decrease barriers to care!"

Alkema Jackson—Practice Manager, West Baltimore (April 1, 2024)

Previously Interim Practice Manager, and Client Access Project Coordinator

"Transitioning into the Practice Manager role at HCH has been my greatest honor and joy. It not only became an opportunity to display project management and leadership skills but one to be a servant leader to a great team and the clients we work for."

Hanna Mast—Director of Communications (February 5, 2024)

Previously Senior Communications Manager, Communications Manager and Development Writer

"I'm grateful for the chance to continue learning and growing alonside so many incredible coworkers. Through Communications, I get to work across departments, offer a platform for clients to tell their stories and support so many different elements of the work. It’s never boring!"

Jimmy Miller, MD—Lead Medical Provider (April 1, 2024)

Previously Interim Lead Medical Provider and Medical Provider

"I’m very privileged to have the opportunity to step into the Lead Medical provider role here at HCH. Everyone I’ve met here embodies the mission; embracing those experiencing homelessness, bearing witness to suffering and injustice, providing equitable care and advocating for systemic change. I’m excited to help continue to foster and support that mission among our medical providers, helping them develop and flourish in their unique strengths and skillsets. I’m also eager to bring my experience and perspective from years of Street Medicine work to HCH and help further expand and uplift our mission."

Shanell Nicholson—Case Manager - Housing Services (January 2, 2024)

Previously Case Manager-Supportive Services and Referral Specialist

"My transition from Supportive Services to Housing Services Case Management has been one of the best experiences I’ve had. Everyone in the Housing Services department has been very welcoming and supportive. Also working under the leadership of Tammy Montague has been amazing. I have learned a lot from everyone."

Kim Taylor, CCHW, CPRS—Patient Navigator (January 1, 2024)

Previously Community Health Worker, West Baltimore

"My new role has afforded me to be involved with an amazing team that supports with knowledge to navigate my full potential. I’m most excited for our clients to get care and feel cared for."

Ester Vigueras—Benefits Eligibility Specialist (April 29, 2024)

Previously Call Center Specialist

“I’ve always worked in customer service behind the scenes in various call center positions. In doing so, I realized that there are so many people who need help. As a Benefit and Eligibility Specialist, I can now help one step further. I am also really excited about face-to-face contact with clients!”

Kyler Young—Case Manager, Housing Services (January 1, 2024)

Previously Community Health Worker, Pediatrics and Family Medicine

"One thing I can appreciate the most about going from a Community Health Worker to a Case Manager is learning how to deal with new/challenging situations that build upon the skills I’ve developed. I feel that the new processes I’ve been exposed to have expanded my scope of resourcefulness while my previous experiences enhanced my ability to build better relationships with clients.”

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