Fast Fact: Between January and mid-May, eight staff members ventured into new roles at the agency. See who they are and read what they are looking forward to most!
Reggie Smith—Case Manager (February 10, 2025)
Previously Peer Recovery Specialist
"As an HCH Case Manager, I'm looking forward to the opportunity to advocate with our clients on a level that has them feeling empowered to navigate new challenges in their lives. My new role will also allow me the opportunity to build long-lasting relationships with different programs, and to collaborate and learn with our clients, as services and society evolve and processes become more complex."
Muhammed Mamman, MBA, MHA—Sr. Director of Client Access and Operations (March 10, 2025)
Previously Sr. Director of Client Access
"I am incredibly honored to serve as the Senior Director of Client Access and Operations. Every day, I get to work alongside colleagues who care deeply about building something better—for our clients, our staff and our communities. I’m proud to help shape operations and access that not only improves the experience of care but also moves us closer to racial equity, inclusion and solutions to homelessness. This work challenges me, humbles me and grounds me—and I wouldn’t want to be anywhere else."
Uchenna Ogbuokiri—Lead Case Manager, Housing Services (March 10, 2025)
Previously Case Manager, Supportive Services
"As the new Lead Case Manager for the ACIS Program at Health Care for the Homeless, I’m excited to take on a leadership role that allows me to support both clients and team members in navigating housing and health care systems. I look forward to creating stronger partnerships with community organizations and contributing to sustainable solutions for individuals transitioning out of homelessness. This new position aligns with my passion for assisting people experiencing homelessness by offering them hope, support and the chance to smile again. There’s nothing more rewarding than helping someone reclaim their sense of dignity and stability."
Jacob Robinson—Lead Housing Services Program Assistant (March 10, 2025)
Previously Housing Services Program Assistant
"What I am most excited about transitioning into my new role is being able to more effectively assist both clients as well as the amazing staff at HCH with housing needs. I am also looking forward to expanding my skills in housing administration and helping to support my team to grow into effective and compassionate changemakers."
Jasmine Junior—Lead Client Service Representative (March 24, 2025)
Previously Client Service Representative
"I want to grow professionally by gaining new skills and experiences that will help me advance in my career. I believe that gaining a diverse range of skills and experiences will be critical to achieving this goal."
Terry Robinson, CHW—Call Center Specialist (April 8, 2025)
Previously Outreach Worker
"Doing what you love is the cornerstone of having abundance in your life."
Jimmy Miller, MD—Director of Outreach Services (April 21, 2025)
Previously Lead Medical Provider
"I am thrilled to be in this new position. I believe bringing street medicine to Baltimore will be transformative for the city and am so glad that HCH is at the forefront of this work. I’ve previously developed and led a street medicine program in Pittsburgh and am excited to bring my experience to this work here. My new role will also give me the opportunity to help revitalize our outreach department alongside our fantastic outreach manager John Lane, and to continue to develop our amazing mobile clinic program. Together, these programs will help us to meet our clients and HCH community where they are. I’m excited to bring what we learn back to our agency so we can all learn, adapt and grow towards our brothers and sisters on the street."
Check out Jimmy's Q&A.
Malcolm Williams, LCSW-C—Director of Community Relations and Enagement (May 5, 2025)
Previously Senior Client Relations Manager
"I’m excited to extend our footprint in the community engagement space. I’m truly big on creating partnerships and leveraging them to make things better for the agency and the clients who come through those doors. We do a lot at Health Care for the Homeless, but we don’t do everything, so creating partnerships is key in filling those gaps as well as seeing how we can collaborate in the community. One of my first initiatives in this space is hosting a Resource Fair in June on the third floor of Fallsway. I’ll be reaching out to banks, law centers, food pantries and workforce development programs. If you have other recommendations, please let me know!"
Check out Malcolm's Q&A.
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