Benchmarking our client experience survey

03.19.18

Client feedback provides a window into how our clients experience our care and what we can do to improve that experience. Client experience surveys have become a consistent and reliable method to gather that info. 

As part of our strategic plan, we’ve committed to ensuring that the health outcomes of our clients rival the health outcomes of a stable population. To do that, we’ve begun measuring our quality in a way that can be benchmarked at a state and national level and help us better understand where we stand.

Last year, we started conducting our client questionnaire with the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) survey. As a standardized tool to measure a client’s experience with care, CG CAHPS allows us to compare our clients’ experiences to clients across the country. Results for our most recent survey are now available here

We will continue to use it for our future semi-annual client surveys and look forward to sharing more results with you in the near future!

And keep an eye out for the next survey in summer 2018. 

More Recent News


04.23.19

Get to know the artists who will be preseneting their work at our Client Art Show on Thursday, April 25. 

RSVP here


 

1503
03.12.19

Health Care for the Homeless is one driven and talented bunch of people. So it's no surprise that a number of our staff members have moved up or over to new roles since January. Same faces, new titles. And a chance to move our mission forward in a different capacity. Take a minute to read through who is going where, and why they're most excited about their new positions. 

1460
02.04.19

On Saturday, February 2, 800+ spectacularly dressed chocolate lovers filed into the Baltimore Marriott Waterfront for the sweetest night of the year. By the end of the night, our incredible Health Care for the Homeless community raised enough money to give 1,000 of people the care they need to regain health, hope and opportunity.

1437
01.24.19

Brandon Berryain doesn’t want his position on our Board of Directors to be a status symbol. For him, it’s an opportunity to ground the Board with his lived experience and encourage other clients to get involved. Brandon says, “As much as being a leader matters, it’s being an example that matters more.”

1426

View All News