Benchmarking our client experience survey

03.19.18

Client feedback provides a window into how our clients experience our care and what we can do to improve that experience. Client experience surveys have become a consistent and reliable method to gather that info. 

As part of our strategic plan, we’ve committed to ensuring that the health outcomes of our clients rival the health outcomes of a stable population. To do that, we’ve begun measuring our quality in a way that can be benchmarked at a state and national level and help us better understand where we stand.

Last year, we started conducting our client questionnaire with the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) survey. As a standardized tool to measure a client’s experience with care, CG CAHPS allows us to compare our clients’ experiences to clients across the country. Results for our most recent survey are now available here

We will continue to use it for our future semi-annual client surveys and look forward to sharing more results with you in the near future!

And keep an eye out for the next survey in summer 2018. 

More Recent News


07.15.19

Grab your most colorful socks and join us on Saturday, November 2 for our annual Rock Your Socks 5K. Together, we’ll cruise around Lake Montebello, rock out to great music and grab some delicious donuts—all to raise money to help kids without homes get the care they deserve.

1553
06.24.19

Imagine having to face the sticky humidity without a safe, private and clean place to shower. For our neighbors without homes, this is the reality. But, Generosity Global is changing that. 

1547
06.14.19

Eight brave staff members presented ideas during the Innovation Challenge...See who won and what great ideas will be coming to a clinic near you!

1544
06.11.19

Most of you know that naloxone is a low-barrier and effective way to prevent someone from dying from an opioid overdose. Maybe you even carry it with you in case you’re able to help someone you see in need of help.

Over the last few years, Maryland has made some critical moves to prevent opioid overdose deaths and to put naloxone in the hands of more people:

1541

View All News