How are you feeling?

02.05.21

Rachelle Adams was sent home on her first day of work.

It was March 16, 2020, and our new Director of Human Resources got her laptop and, like many of us, was promptly ushered into the world of telework in the face of a global pandemic.

 A few months later, she had a chance to be back in the clinic in an unexpected role: a trained COVID-19 screener.

“I was a little nervous, but I didn’t hesitate to sign up when medical staff requested support from administrators to screen clients at the front door,” Rachelle says. “The pandemic was seeming overwhelming, and this was an opportunity to help.”



Being on the frontline—asking anyone who comes in about potential symptoms—has helped Rachelle see first-hand the wide range of urgent needs that come with not having a stable place to stay:

  • “I’m here to get my mail.”
  • “Someone at the shelter tested positive and I need a test.”
  • “Just picking up my new prescription.”   
  • “I’m here to sign my lease!”
  • “My stomach hurts. Can I see a doctor?”
  • “I don’t have anywhere to stay tonight.”

Each short encounter reinforces why in-person care is still critical for the people we serve. And Rachelle sees that in the relationships she’s building during her shifts, too.

“It brings a smile to my face when people come back and recognize me,” she says. “One client keeps me updated on all his care. ‘Remember when I told you I was worried I had cancer?’ he asked me once. ‘I’m going to be ok.’ I could tell it meant a lot to him to have someone to talk to about his progress.”

The last three months have been tough. The number of people screening positive and needing testing has jumped as COVID spikes across the country. But Rachelle and the rest of our screeners are out there every day, creating a safe place for people to get care.


Want to join the team that makes sure our neighbors get the care they need?
Apply for an open position

More Recent News


04.27.21

From donating masks to starting a charity video game stream, see how your creative neighbors are supporting our work.

2049
04.27.21

Medication-Assisted Treatment Nurse Coordinator Molly Greenberg discusses how our new Syringe Service Program (SSP) complements our commitment to equitable access to care.

2048
04.26.21

“We’re seeing more clients who have nowhere else to turn,” Lilian Amaya says, acknowledging the COVID safety concerns that have exacerbated existing barriers to food. “Right now, everyone is working really hard to get food on the table so that kids aren’t starving, the elderly aren’t going without food—that’s the reality on the ground.”

2047
04.26.21

Linda* was evicted during the pandemic. She had to find a new apartment. She had to come up with two months’ rent. She had to remove all her possessions from her home before they were placed on the curb.

2046

View All News