May is Asian American, Pacific Islander, and Native Hawaiian Heritage Month, a time to celebrate and honor the diverse cultures, histories, and contributions of these communities.
08.16.17
Missed appointments can be a pretty big thorn in the side. They eat into time that could be spent meeting with clients or catching up on admin work. Most importantly, missed appointments mean our clients aren’t getting the care they need when they need it. To help cut back on missed appointments and better provide our clients with the best possible services and care, we are introducing a new missed appointment procedure on September 5.
Here’s how it works. Starting September 5, we will consider it a missed appointment when:
It’s important to note that missed appointments are different than late appointments. Not sure the distinction between late and missed appointment? Here’s what we consider a late appointment:
We know that missed appointments happen and we will not penalize clients for missing appointments, nor will it affect their ability to receive care. But capturing missed appointment data is important because it can help us keep clients on track when it comes to making their future appointments, and it helps us improve our scheduling practices and make better use of staff members’ time. If a client does miss an appointment, staff members should follow the same follow-up and tracking procedures as they've always done.
In the lead up to the new procedure, we’ve been working with clients to get their feedback and let them know about the new changes coming up. In the days ahead, we’ll begin posting and giving out flyers around the new procedure. Please share this information with clients and keep an eye out for flyers that will be placed around check-in desks for clients.
May is Asian American, Pacific Islander, and Native Hawaiian Heritage Month, a time to celebrate and honor the diverse cultures, histories, and contributions of these communities.
Gregory Rogers is a Senior Community Health Worker (CHW) with years of experience in addiction counseling. A vital part of a client’s care team, CHWs work with clients to navigate care both in the clinic and out in the community. See how Greg spends his days!
An artist, gamer, and movie lover, Curtis McLaughlin has been part of the Health Care for the Homeless Art Group for more than five years. Get to know Curtis in the lasted edition of "Pass the Mic".
Client storytelling is a staple of the nonprofit business model, ever present in advocacy, clinic tours, fundraising—and news articles like the one you are reading right now.