May is Asian American, Pacific Islander, and Native Hawaiian Heritage Month, a time to celebrate and honor the diverse cultures, histories, and contributions of these communities.
Benchmarking our client experience survey
03.19.18
Client feedback provides a window into how our clients experience our care and what we can do to improve that experience. Client experience surveys have become a consistent and reliable method to gather that info.
As part of our strategic plan, we’ve committed to ensuring that the health outcomes of our clients rival the health outcomes of a stable population. To do that, we’ve begun measuring our quality in a way that can be benchmarked at a state and national level and help us better understand where we stand.
Last year, we started conducting our client questionnaire with the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) survey. As a standardized tool to measure a client’s experience with care, CG CAHPS allows us to compare our clients’ experiences to clients across the country. Results for our most recent survey are now available here.
We will continue to use it for our future semi-annual client surveys and look forward to sharing more results with you in the near future!
And keep an eye out for the next survey in summer 2018.
More Recent News
04.29.24
Gregory Rogers is a Senior Community Health Worker (CHW) with years of experience in addiction counseling. A vital part of a client’s care team, CHWs work with clients to navigate care both in the clinic and out in the community. See how Greg spends his days!
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04.26.24
An artist, gamer, and movie lover, Curtis McLaughlin has been part of the Health Care for the Homeless Art Group for more than five years. Get to know Curtis in the lasted edition of "Pass the Mic".
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04.22.24
Client storytelling is a staple of the nonprofit business model, ever present in advocacy, clinic tours, fundraising—and news articles like the one you are reading right now.
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