May is Asian American, Pacific Islander, and Native Hawaiian Heritage Month, a time to celebrate and honor the diverse cultures, histories, and contributions of these communities.
10.18.16
We are readying to administer our annual client experience survey. Read how the survey will play out in all our clinics over the next four weeks.
Survey overview + purpose
The annual client experience survey is one of many ways—and the primary qualitative way—we measure how we’re doing at delivering care and services to our clients. It is a two-page survey that will be administered to clients in two ways: verbally by a vendor over the phone and via tablet in our clinic lobbies. A plan for exactly how the survey results will be used and communicated will be developed once the results are analyzed.
Survey administration
Your role
Please encourage clients to participate in the survey. Without their input, we can't get better at what we do!
May is Asian American, Pacific Islander, and Native Hawaiian Heritage Month, a time to celebrate and honor the diverse cultures, histories, and contributions of these communities.
Gregory Rogers is a Senior Community Health Worker (CHW) with years of experience in addiction counseling. A vital part of a client’s care team, CHWs work with clients to navigate care both in the clinic and out in the community. See how Greg spends his days!
An artist, gamer, and movie lover, Curtis McLaughlin has been part of the Health Care for the Homeless Art Group for more than five years. Get to know Curtis in the lasted edition of "Pass the Mic".
Client storytelling is a staple of the nonprofit business model, ever present in advocacy, clinic tours, fundraising—and news articles like the one you are reading right now.