Earlier this year, two staff members were recognized for their leadership with a grant from the Harry and Jeanette Weinberg Foundation. The grant supports leaders of color from organizations supported by the Foundation.
02.07.17
In November and December of last year, Health Care for the Homeless set out to better understand our clients’ experiences with our services. With an independent administrator surveying more than 350 clients of varying backgrounds and medical histories, this was one of our most comprehensive surveys we’ve conducted to date. More importantly, it will position us to better gauge how we’re doing in our clients’ eyes from this point forward.
Now, the numbers are in and we’re happy to share them with you right here. Take a look below to see what we’re doing well, what needs work and how we can leverage these results to continue improving the care and services we deliver to our clients day in and day out.
Plenty of good news to share
Reviewing the results is reassuring. Across the board, most of our clients were very happy with our services. Here are three important takeaways:
With such high marks where it counts the most, we should all feel very good about the work we do. Way to go, team!
Where we can improve
The survey shows us what we’re doing well—and it points up those areas where we can do better. Once we move past bathroom cleanliness (a never-ending challenge, we know!) , two key themes emerge in the where-we-can-do-better department.
What’s next
With this data and feedback in hand, we will continue to reflect on and strive to improve our practices. And we’ll explore ways to engage our clients around the results in meaningful ways—for them, and for our work.
Finally, this survey and its results will help us set a new baseline for gauging how we’re doing in our clients’ eyes. We will conduct a second survey this spring, and then again, twice a year. And these first two sets of results will provide the benchmark against which we can continue to assess our performance over time.
Earlier this year, two staff members were recognized for their leadership with a grant from the Harry and Jeanette Weinberg Foundation. The grant supports leaders of color from organizations supported by the Foundation.
May is Asian American, Pacific Islander, and Native Hawaiian Heritage Month, a time to celebrate and honor the diverse cultures, histories, and contributions of these communities.
Gregory Rogers is a Senior Community Health Worker (CHW) with years of experience in addiction counseling. A vital part of a client’s care team, CHWs work with clients to navigate care both in the clinic and out in the community. See how Greg spends his days!
An artist, gamer, and movie lover, Curtis McLaughlin has been part of the Health Care for the Homeless Art Group for more than five years. Get to know Curtis in the lasted edition of "Pass the Mic".