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Strategic Initiative 1.2: Increase the quality of care for our clients
To ensure all clients have easy access to care and services, we provide special accommodations to clients with proven needs. We are also legally required to make certain physical and communications-related accommodations based on federal regulations:
Americans with Disabilities Act of 1990, Title III: Prohibits discrimination against individuals with disabilities in private nonprofit medical centers
Rehabilitation Act of 1973, Section 504: Prohibits discrimination against individuals with disabilities in programs that receive federal funds (including Medicare and Medicaid)
Patient Protection and Affordable Healthcare Act (ACA) of 2010, Section 1557: Prohibits discrimination on the basis of race, color, national origin, sex, age or disability in health programs that receive funding from the Department of Health and Human Services
While all staff members make adjustments and arrangements to address clients’ needs, we have had no formal process for assessing and addressing those needs on a continual basis.
We are committed to addressing the communications and physical needs of our clients. A time-limited workgroup was formed to identify barriers to client care and address those barriers through accommodations. Special accommodations are supports that will ensure clients with proven needs have the same access to care as clients without those needs.
The workgroup meets twice a month to assess and address the needs of clients who have:
Other needs may also be addressed in the course of the workgroup.
In 2018, the workgroup will produce: