May is Asian American, Pacific Islander, and Native Hawaiian Heritage Month, a time to celebrate and honor the diverse cultures, histories, and contributions of these communities.
03.01.17
At Health Care for the Homeless, our goal is to constantly make sure the people we serve receive the best possible care. Quality is the evaluation of how we are doing and how we can do better. We have an all-star quality team doing this important behind the scenes work every day – and we're ready to bring it out of the shadows!
There are four key components to quality: health informatics, population health, compliance and performance improvement. We will begin by focusing on our performance improvement, or PI, work, which includes:
There are nine PI goals for 2017. Over the course of the year, we will report bi-weekly on a new goal, introducing you to the teams, telling you about the work that they're doing, letting you know what clients are saying and keeping you informed about how you can help. Once we've briefed you on all the goals, we'll provide updates about how the projects are going. The first goal we are highlighting: colorectal cancer screenings.
"Our goal in 2017 is to improve documentation, visibility and staff participation in the agency's performance improvement work. It should really be a part of what we do, not an afterthought," says Chief Quality Officer Tonii Gedin. She continued, "We hope staff will use the portal as the hub for accessing this important information and provide feedback about what we can do better and how to do it ."
Interested in learning more about our PI work? Join us on the third Wednesday of every month at 8 a.m. in the large conference room at 421 Fallsway. Next meeting: Wednesday, March 15.
May is Asian American, Pacific Islander, and Native Hawaiian Heritage Month, a time to celebrate and honor the diverse cultures, histories, and contributions of these communities.
Gregory Rogers is a Senior Community Health Worker (CHW) with years of experience in addiction counseling. A vital part of a client’s care team, CHWs work with clients to navigate care both in the clinic and out in the community. See how Greg spends his days!
An artist, gamer, and movie lover, Curtis McLaughlin has been part of the Health Care for the Homeless Art Group for more than five years. Get to know Curtis in the lasted edition of "Pass the Mic".
Client storytelling is a staple of the nonprofit business model, ever present in advocacy, clinic tours, fundraising—and news articles like the one you are reading right now.